Customer Relationship Manager

Customer Relationship Management (CRM) is an approach to managing a company's interaction with current and potential customers. It uses data analysis about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

IMS offers a simple solution to managing thousands of potential and current customers by helping you keep track of each sale and inquiry made by the clients. Tasks can be assigned to team members and associated with these customers to help maintain a line of communication.

Projects and Leads can also be created to further organize and promote your business strategy.

Email blasts and other promotional material can be created and distributed using IMS' CRM - putting your best offers in from your best customers at the click of a button.

Using IMS' CRM will help to improve your business' overall customer service satisfaction level by increasing the one-to-one time between your sales team and the customers they are trying to reach.